Warranty
Down below you can find the warranty information by the type of your installation. Download the specific category.
Warranty conditions
Please contact your local distributor for further follow up. The original rating plate and installation documents have to be provided at all times. A.O. Smith will reserve the right to inspect faulty water heaters and / or parts at site, at distributor warehouse or at plant in Veldhoven for further research and product improvement.
Warranty category I:
Product series: EES, EQ(H), TWI
Download warranty conditions | Category I
Warranty category II:
Product series: ADM, ADMR, AH, AHD, BFC, BFM, BTI, DRE, EQ, IT, ITS, ITE, SGE, SGS, ST
Download warranty conditions | Category II
Warranty category IV:
Product series: Collectors
Download warranty conditions | Category IV
Warranty category V:
Product series: Pump stations, Smart Display, PHE (plate heat exchanger)
Download warranty conditions | Category V
Product registration
For the paper Warranty card, click here
For the online product registration, please follow the link to the Product Registration form.
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